E-commerce
Support that answers from your own knowledge base.
Order and returns questions repeat every day, and each one costs a person a few minutes.
Where the time goes
- The same order and returns questions come in every day.
- Routine questions wait behind the difficult ones.
- Stock and delivery alerts depend on someone watching a dashboard.
What solves it
A support assistant that answers from your policies, shows the source and hands everything else to a person.
An example from this industry
I ordered two items for delivery in Wellington and only one arrived. What details do you need to check the missing item? Taylor, 02x xxx xxxx.
Open the demo with this example
The example is fictional, including the name and phone number.
Common questions
Where does the assistant get its answers?
From your own help pages and policies, and it shows the source with every answer.
What happens when it is unsure?
The conversation goes to a person with the context attached.
Does it work in WhatsApp?
Yes. The same assistant runs on the website, in email and in WhatsApp.
Get a written assessment
Describe one process. Within 48 hours you get a written plan and a 3-minute video: what's worth automating, how it would work, the risks, and a fixed price. No call, no obligation.
Request assessment