Support assistant with a knowledge base

Choose an industry and ask a question. The bot shows sources and tells you when a person is needed.

NOVA Store

Received
Understood
Decided
Written

Hi! This is NOVA Store. I'll help you pick a product and answer shipping, payment and returns. What are you looking for?

Can I return an item?

Yes, you can return an item within 14 days of delivery, as long as it has tags and no signs of wear. Refunds typically take 3–5 business days to process. Let me know if you have any other questions!

Source

2.6 s, reference buildAnswers come only from the knowledge base, and the source is always shown.

What the bot knows (5)

Delivery & timing

Dubai courier: 1–2 days, $7, free on orders over $100. International shipping: 5–10 days, $15–30 depending on the country.

Payment

We accept card, Apple Pay and cash on delivery (Dubai only). All prices are in USD ($).

Returns & exchange

Returns and exchanges within 14 days of delivery; items must have tags and no signs of wear. Refunds take 3–5 business days.

Catalog & prices

Clothing and accessories. Price ranges: tees $25–45, hoodies $60–90, jackets $110–180, accessories $15–60.

Order status

Order status is checked by number in the NV-XXXXX format. A tracking number is emailed after dispatch.

How this demo is built

The interface sends the latest 10 messages and selected industry. The API limits the payload, and the response returns text, knowledge-base section references and an insufficient flag for honest human handoff.

Interface
Astro API
Knowledge base
OpenRouter
Source check
Handoff

A question unsupported by the knowledge base does not become a confident guess.
When insufficient is true, the interface exposes a separate human-handoff path.
Network failures, timeouts and limits appear without exposing upstream details.

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