Lead intake
Qualifies an enquiry, replies to the customer and creates the CRM record. The reference run takes 7.3 seconds from form to HubSpot.
Dmitry Parshin, automation engineer
I build the automations that run the repetitive half of your business.
Supplier invoices land in Xero as drafts, and every enquiry gets a reply and a CRM record within seconds. I design these systems, build them on your own accounts and hand them over with documentation.
A demo workspace with illustrative runs. The workflows are modelled on real client builds.
Lead intakeTrigger: new WhatsApp message
Live demo- WhatsApptrigger
- { }Dedupestore once
- AIAI qualifyconfidence 0.93
- HubSpotnew deal, urgent
- Replysent to customer
- #Slackon-call notified
- HubSpot, new dealSarah, burst pipeUrgentRichmond
finished in 7.3 sall steps succeeded
Hi, I’m Dmitry.
I’m a backend engineer. I wrote Go services for a retail chain at 2 Nabiji, then worked on security-focused software at Check Point, and was part of the team that launched a virtual card product in fintech.
These days I build automations for small and mid-sized businesses. I usually start with whichever process costs the team the most hours each week, automate it fully, and hand it over with a runbook the next developer could follow.
I work remotely from Da Nang, Vietnam, with clients in different time zones. Plans, decisions and progress are written down, so nobody has to wait for a call.
Four of my systems run as public demos.
Paste a real message, invoice or question into any of them and watch what each step does. Each one links to a write-up covering the architecture and the parts that failed on the first attempt.
Support desk
Answers from your own policy documents and shows the source, in about 2.6 seconds in the reference build. Questions it can’t answer go to a person.
Documents
Reads emails and PDF invoices and turns them into records in Xero or a CRM.
Reporting
Pulls numbers from email, sheets and the CRM into one weekly view. In the reference model it saves about 44 hours a month.
What automation usually changes
These are published industry figures, not results from my clients. My client work is under NDA, so these are the benchmarks I plan and measure against.
- 7×
Companies that reply to an online enquiry within an hour are nearly seven times more likely to qualify it than those that reply later. The average reply in the same study took 42 hours.
Harvard Business Review, 2011, 2,241 US companies - 21×
Replying within 5 minutes instead of 30 makes a lead about 21 times more likely to qualify.
Lead Response Management study, MIT and InsideSales, 2007 - −25%
Appointment reminders reduce no-shows by about a quarter, from 21% to 15% across the studies reviewed.
Robotham et al., BMJ Open, 2016, meta-analysis - $9.84
The average cost to process one supplier invoice, taking 8.2 days. Teams with the most automated accounts payable spend about 79% less and finish about 79% faster.
Ardent Partners, State of ePayables 2025 - 40–60%
Share of support conversations an AI agent typically resolves on its own in the first months, before tuning. The rest go to a person.
Intercom Fin benchmarks, 2026 (vendor data) - 1 in 4
More than 40% of workers spend at least a quarter of their week on manual, repetitive work, mostly email, data collection and data entry.
Smartsheet, Automation in the Workplace survey
Client projects
These are under NDA, so I describe the process rather than the client.
| Process | Industry | Built with |
|---|---|---|
| Patient booking, end to endAsks about the problem, offers a doctor, books, reminds and confirms. | Healthcare | WhatsAppTelegramCClinic CRMAIAI step |
| AI voice receptionistAnswers calls, books into the CRM, transfers to staff. | Healthcare | PPhoneAIAI stepCClinic CRM |
| Booking and crew dispatchRe-offers the job to another crew when one declines. | Home services | TelegramGoogle CalendarSSMS |
| Workshop bookingsService requests and customer notifications. | Automotive | FWeb formHubSpotSSMS |
| Virtual card platformPart of the team that launched cards with Apple Pay and Google Pay. | Fintech | PostgreSQLStripe |
| AI operations over MCPLets a team change and fix automations in plain language. | Internal tools | Clauden8n |
Patient booking, end to endHealthcare
Asks about the problem, offers a doctor, books, reminds and confirms.
WhatsAppTelegramCClinic CRMAIAI step
HealthcareAI voice receptionistHealthcare
Answers calls, books into the CRM, transfers to staff.
PPhoneAIAI stepCClinic CRM
HealthcareBooking and crew dispatchHome services
Re-offers the job to another crew when one declines.
TelegramGoogle CalendarSSMS
Home servicesWorkshop bookingsAutomotive
Service requests and customer notifications.
FWeb formHubSpotSSMS
AutomotiveVirtual card platformFintech
Part of the team that launched cards with Apple Pay and Google Pay.
PostgreSQLStripe
AI operations over MCPInternal tools
Lets a team change and fix automations in plain language.
Clauden8n
What happens when something breaks
Automations usually fail quietly. An API changes, a token expires, and nobody notices for a week. Every system I hand over is built to make failures loud and recoverable, and you can watch one happen in the console at the top of this page.
Simulate an outage- Failed writes are retriedIf the CRM or Xero is down, the record waits in a queue and is sent once the service is back.
- A named person is alertedBy SMS or Slack, as soon as data stops arriving or a step fails.
- Unclear cases go to a personAnything below the confidence threshold is sent for review with the full context attached.
- Every step is loggedYou can see what the system did with any request, and why.
Tools I use most
Most tools with an API can be connected. If yours isn’t listed, ask.
- n8nWorkflow engine for most builds, cloud or self-hosted
- HubSpotCreating and deduplicating contacts and deals, routing
- XeroDraft bills and invoices created from emails and PDFs
- WhatsAppBooking and enquiry assistants on the Business API
- TelegramBooking bots and internal alerts
- Google SheetsReport sources and audit logs
- ClaudeClassification, field extraction and answers with sources
- PostgreSQLQueues, logs and state for custom services
From the first email to a running system in about two weeks
- Day 1
You describe one process and send a few real examples.
- Day 3
You get a written plan, a three-minute video and a fixed price.
- Before any payment
We agree on examples, expected results and what happens on failure.
- About five working days
I build it on your accounts and test it on real cases.
- Handover
Access, runbook and a video walkthrough, then 14 days of free fixes.
Web apps and websites
When a spreadsheet isn’t enough any more, I build CRMs, admin panels, client portals and websites, from interface to backend.
Jobs this weekCustom CRM, example
| Job | Customer | Crew | Status |
|---|---|---|---|
| End-of-lease clean | M. Evans | Crew C | Confirmed |
| Switchboard upgrade | Harbour Pty | Crew A | Quote sent |
| Burst pipe | S. Nguyen | On call | Today 7:30 |
| Logbook service | T. Walsh | Bay 2 | Booked |
Built for how your team works
Handed over with documentation and access. I also join teams working on fintech and payment products.
- Small internal web toolsfrom $3,900
- CRMs, client portals and full web appsfrom $6,500
- MVPs for new products3 to 4 weeks
- Websites connected to your lead systemfrom $1,450
Prices
One working workflow
from $1,190
Up to 3 standard integrations, 5 working days
Connected system
from $2,900
Two connected workflows and a simple status view. Larger systems are quoted.
Automation partner
$690/mo
Monitoring of all workflows and up to 3 hours of new work a month
| Package | Price |
|---|---|
| Written planWhat I would build, the risks, a fixed price and a short video | Free |
| AuditA map of the current process, where the time goes, and a build plan. The fee is credited against the build. | $350 |
| One working workflowOne process, up to 3 standard integrations, standard cases. 5 working days. | from $1,190 |
| Automation sprintA complex workflow with custom APIs, exceptions or data migration, or two simple workflows | from $2,190 |
| Connected systemTwo connected workflows and a simple status view. Larger systems are quoted. | from $2,900 |
| AI voice receptionistAnswers calls, books into your CRM and transfers to staff. Call and AI usage billed at cost. | from $1,490 + $190/mo |
| Maintenance for one workflowMonitoring, fixes and small changes for one workflow | $150/mo |
| Automation partnerMonitoring of all workflows and up to 3 hours of new work a month | $690/mo |
| Website connected to your lead systemA fast site whose forms go straight into your CRM and lead workflow | from $1,450 |
| Small internal web toolAn admin panel or tool for one team process | from $3,900 |
| CRM or full web appA custom CRM, client portal or product, from interface to backend | from $6,500 |
| Work outside the agreed scopeBilled by the hour | $95/hour |
Every package includes error handling, failure alerts, a runbook and 14 days of free fixes. 50% before we start, 50% after acceptance.
Experience
2026, nowOrbientAutomation and software for small and mid-sized businesses
2025 to 2026Check PointSoftware developer, security-focused development
2023 to 20242 NabijiBackend developer, Go services for a retail chain
EducationMoscow Aviation InstituteEngineering
Questions
What do you need from us?
A short description of the process, three or four real examples of what comes in, and access to the tools involved. Everything else is agreed in writing.
What if the AI gets something wrong?
Every decision has a confidence threshold. Below it, a person decides. Everything is logged, so you can always see what happened and why.
Who owns the code and workflows?
You do. Everything runs on your accounts and is handed over with documentation, a runbook and a video walkthrough.
Where is the system hosted? Can the data stay in our country?
On your own infrastructure or in a cloud region you choose, for example the EU, the US or Australia. Credentials stay in your systems with the minimum access needed.
What if you become unavailable?
The system is documented well enough for another developer to run and change it. Monthly monitoring and support is optional.
Does the time zone get in the way?
I work on UTC+7. With Asia and Australia most of the day overlaps; with Europe and the Americas we agree a short daily window. Everything else happens in writing, so the work keeps moving while you are offline.
What does the free assessment include?
A written plan for one process: what's worth automating, how it would work, the risks, and a fixed price. It comes with a 3-minute video. No obligation.
Which CRMs and tools do you work with?
Most tools with an API; see the tools listed above.
Can you work with our existing developer or agency?
Yes. I document everything so they can maintain it.
How will I see progress?
A written update on every working day of a sprint and a short video at each milestone, in a shared document you can check anytime.
What if we need changes after handover?
Small changes come with monthly support. Anything bigger we scope and price in writing before it starts.
What if something breaks after handover?
Every project includes 14 days of free fixes after handover. If something breaks or doesn't behave as agreed, I fix it at no cost. After that, maintenance for one workflow is USD 150 per month, and one-off work is USD 95 per hour.
Where do workflows and access stay?
In your n8n and your accounts. Secrets are kept only in credentials. You receive the diagram, documentation and a video walkthrough.
Who pays for tokens and services?
The accounts and actual usage belong to you. Before launch we agree on the model, limits and expected order of cost.
What if n8n or the model is unavailable?
Every critical step gets an agreed behavior: retry, queue, manual review and notification. Business data must never disappear silently.
What if something breaks urgently?
You'll get a written reply within a few hours during your business day, and a short incident report once it's fixed. Monitoring usually tells me about a failure before you notice it.
How do you invoice?
Invoices come from Dmitry Parshin (Orbient). You can pay by local bank transfer in AUD, GBP, EUR, USD or CAD, or by card. Contracts and NDAs are fine.
What happens to personal data?
First we define what data is actually needed, who can see it and how long it stays. Access is limited to the minimum required permissions.
Will our data be used to train AI models?
I use business API access to model providers, which by default doesn't use your data for training, and I can use a provider you choose.
Can you work with health or other sensitive data?
Yes, with extra care: only the data the process needs, access limited to named people, and hosting in your region where required.
Do we need to meet?
No. I work in writing and recorded video, so everything is documented and you can review it when it suits you. If a short call helps, we'll do one with a written agenda.
Do you also build websites and apps?
Yes. Websites, web apps, client portals and internal tools, usually connected to the automations above. A website connected to your lead system starts at USD 1,450, a small internal tool at USD 3,900, and a CRM or full web app at USD 6,500.
Can we start small?
Yes. The first step is one process with a measurable input and result. New workflows follow after the first one passes acceptance.
How is the work accepted?
Before work starts we agree on sample inputs, expected outputs, difficult cases and failure behavior. Acceptance follows those scenarios.
Describe one process, and I’ll send you a written plan within 48 hours.
You’ll also get a three-minute video walking through it and a fixed price.
Got it.
You’ll get a written plan, a short video and a fixed price within 48 hours.